Western Australia towns and services

Energy

Rio Tinto

Water

Rio Tinto

Energy

Horizon Power

Water

Water Corporation

Energy

Rio Tinto

Water

Rio Tinto

Energy

Rio Tinto

Water

Rio Tinto

Energy

Rio Tinto

Water

Rio Tinto

Energy

Rio Tinto

Water

Water Corporation

For all new connections to our electricity network an electricity account application form will need to be submitted. All new installations are required to be fully inspected prior to being energised. A full inspection of the new installation ensures that the electrical installation is safe to energise.

We manage land development requests in Dampier, Tom Price, Paraburdoo, Pannawonica and Wickham.

This includes:

• Western Australian Planning Commission applications for subdivisions and amalgamations;
• Coordinating construction approvals within the proximity of water and electrical assets
• Providing comment to local government on development approvals (ie variation of R-Codes)
• Providing comment to WA government on sale of crown land
• Advising prospective purchasers on service availability

Please contact the Compliance team via the Service Desk (1800 992 777 or PilbaraUtilities.Dev@riotinto.com).

We try to carry out necessary maintenance work on the network without interrupting your power supply. However, on occasions, we may need to interrupt your supply to perform planned maintenance on the network, respond to an emergency or in very rare instances shed electrical load on the network when electricity demand exceeds generated supply.

Unless it is an emergency, we will give you at least 3 working days notice before a planned power interruption. This notice may be through advertising, individual notices, telephone, SMS, email, letter or fax.

If we do need to interrupt your power supply, there are things you should be aware of:

• Access to your meter box may be required. Please ensure all entry gates are unlocked and dogs are properly secured.
• We recommend that you switch off sensitive electronic and electrical appliances prior to the scheduled power interruption, including TVs and DVD players.
• Cordless phones do not operate without mains power, so keep a standard phone or mobile phone handy in case of an emergency.
• Automatic garage doors, security gates, lift and elevators may not operate during a power interruption, so you may wish to make alternative arrangements.
• Avoid opening fridge and freezer doors unnecessarily during planned power interruptions.
• If you have solar panels, your electricity inverter will automatically switch off when power loss occurs and switch back on when power is restored.
• After the power has been restored please ensure all alarm clocks, reticulation systems and security gates (if you have a monitored security alarm without a backup battery, advise your security company of the power interruption) have been reset.

We may cancel the planned power interruption due to inclement weather or unforeseen circumstances without notice.

What are electric shocks, incidents and accidents?

An electric shock is defined as an incident which does not require medical or first aid treatment.

What should I do?

If you witness an electrical accident it is important to respond quickly and with caution. If a victim has been injured then contact Emergency Services on 000.

Any person who receives an electric shock should seek medical attention as symptoms may arise some time later.

All electric shocks should be reported to the network operator Rio Tinto on 1800 992 777. We will investigate and report as required under the Electricity Licensing Regulations to Energy Safety.

For information please visit the EnergySafety website.