External access support

External access support

Installing client certificates

To use the Rio Tinto External Access service, the following minimum hardware and software is required:

Internet connection 256 kbps - basic DSL broadband
Browser Microsoft Internet Explorer 6 and 7
Microsoft Internet Explorer 8 in compatability mode only (Microsoft support article for more information)
Mozilla Firefox 2.0 or later
Software Adobe Reader 7.0 or later (required for viewing certain forms). Download Adobe Reader.
System Pentium III processor and 128 megabytes (MB) of RAM
Operating System Microsoft Windows Vista, Microsoft Windows XP, Windows 2000, Windows NT®, Windows Millennium Edition (Windows Me)

How to install

Step by step instructions on how to set install your certificate

Rio Tinto External Access support

Employee support

Details for employees on how to reset your external passwords or re-issue your external access certificate

Contractor support

Information for contractors at Rio Tinto Kennecott, Rio Tinto Aluminium and Rio Tinto Coal Australia on how to obtain your initial Rio Tinto external password or for access issues associated with the Rio Tinto External Access service