Improving critical controls every day
During 2016, leaders checked critical controls on 1.3 million occasions across the business – resulting in safer work conditions.
One example of how verifications are improving work practices comes from the Cape Lambert iron ore port in Western Australia. While checking the controls on a mobile work platform, a supervisor found a cover was missing from the equipment’s control panel. It meant the controls could have been inadvertently operated by someone leaning on them – a known fatality risk. The equipment was taken out of service, and pre-hire inspection checks were reviewed to ensure the covers are checked before the equipment is accepted on site in the future. Importantly, this issue was shared and then identified at another site. In this way, CRM is helping us rapidly replicate solutions to common problems – improving safety risk management across the business more effectively than ever before.
Each time a critical control is found to be missing or ineffective, it is fixed, with the verifications recorded in a central database. This enables Group-wide trends and learnings to be shared quickly, and for improvements to be driven by facts. On more than 110,000 occasions, verification by an employee has led to a critical control being improved.