Quality of relationships

We set out to build enduring relationships with our neighbours that are characterised by mutual respect, active partnership and long term commitment.

The quality of these relationships depends on our understanding the issues that are important to our neighbours. It also depends on our neighbours understanding what is important to us.  In this way, we are better placed to develop mutually agreed programmes of community assistance. 

Good quality relationships also help us to understand the perceived effects and consequences of our activities.  This has particular value in the implementation of our environmental programmes where our environmental and community teams closely coordinate their activities.

How we manage the quality of our relationships

The first step in building any relationship is to identify with whom and about what to consult.  These consultations are based on sound and periodically updated baseline assessments to identify, among other things, those who are affected by our business, the issues that are involved and how decisions are made.

The basis for these consultations is defined in our rolling five-year communities plans. In these, we set up mutually accepted and understood consultation procedures that are transparent, culturally appropriate and publicly verifiable. We always ensure that:

• The community decision making reflects local convention and protocols, as well as taking into account the views of marginal, inadequately represented or vulnerable groups.
• We keep our communities fully informed about the activities of our operations and the possible effects.
• Two-way discussions cover community issues and priorities as well as the needs of our business.
• A full record is kept of the substance of all formal and informal meetings.

Our aim is to achieve a level of openness and trust, so that if our business needs change over time, the community is well prepared for it.

Our results

In Zimbabwe during 2006, a company driver on his way from the mine site to a nearby town hit and killed a young boy who was attempting to cross the road in front of oncoming traffic. The incident was reported to the police.

Follow-on investigations by both police and the local company determined that the driver was not at fault and did everything possible to stop the vehicle. Company procedures for vehicle and driver training were reviewed; a pre-trip checklist was introduced and the Take5 safety procedures re-enforced.