Rio Tinto's approach to corporate social responsibility is based on understanding as clearly as possible the issues which our stakeholders believe to be our primary responsibilities.

To that end, since 1996 the company has surveyed a wide range of stakeholders in a number of countries. Analysis of the survey results reveals that our stakeholders believe we should focus on issues that can be characterised as "the business of the business". In particular, the issues which our stakeholders indicate to be of greatest importance are:

• Occupational health and safety,
• Governance,
• Environmental management,
• Indigenous peoples,
• Economic and social sustainability, and
• Education.

The survey results have been used to focus Rio Tinto's policy and programme development across its businesses. In particular, the Group has developed a series of partnerships with non government organisations.