Engaging with customers on their product needs and issues
Product stewardship programmes that identify and manage the environmental and health needs of consumers of metal and mineral products, allow businesses to gain insight into use of Rio Tinto products and can lead to stronger customer client relationships.
Sixty three per cent of Rio Tinto businesses had an active product stewardship programme underway that included the needs of customers in relation to the use of purchased products in 2005. This was made up of 35 per cent of businesses with an informal programme and 30 per cent with a formal programme.
Extent to which customer needs were included in the product stewardship programmes in 2005
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